belgiantapestries.com

Trading Terms

Ordering From Belgian Tapestries:

Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order. Orders can only be sent to the billing address of the cardholder placing an order.


Delivery schedule:

We try to process all orders, where possible, within 7-10 working days, with the exception of bedspreads & shams, which may take up to 4 weeks as these are made to order. Depending on where you are located, we ship with DPD (for most European destinations) of with FedEx (rest of the world). Shipping time takes between 1 and 3 working days. When shipping, you will be notified with a tracking code. You can check the status of your order either on the DPD or FedEx website. 

Payment:

We currently accept payment by PayPal only, a safe online payment system that allows you to pay with your credit or debit card. You can also call us with your credit card details as we are also running an offline payment system. Calls can be made to ++32 53 848680 during office hours 

Packaging:

At Belgian Tapestries, we want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care to insure that happens. We too buy online and can assure you NO ONE takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be made, free of charge

Returns:

If you are not happy with your purchase, please return it to us within 7 days. We will make a refund, provided the goods are returned in perfect condition and in their original packaging. Please return the delivery note with the item and state the reason for the return. We do not refund postage costs unless an item arrives damaged due to our negligence. 

Taxes :

All prices posted on the website are VAT exclusive. If you are a member of the European Community, 21% VAT will be added to the total of your purchase. If you are not a member of the European Community, no VAT will be added, but you may be charged import duties in the country of destination, depending on the value of your order. For example : if you are a USA citizen, you will not be charged duties for wall tapestries, but you will be charged 6% import duties for cushion covers, bedspreads and other decorative items. These charges will be billed to you by FedEx, who takes care of our shipments outside of Europe. 

If you have any concernes at all, please do not ehsitate to contact us